Meet Our Trainers and Instructors

Dave Saboe - Agile Coach, Podcaster, and SAFe Program Consultant

Dave Saboe is an Agile Coach, podcaster, and frequent speaker at industry conferences.  Dave has been in the Project Management field for two decades and is passionate about helping teams improve their skills and achieve top performance.  He has mentored and coached ScrumMasters, Product Owners, and others throughout the organization to deliver faster, deliver with high quality, and innovate. 


Dave earned his SAFe Program Consultant (SPC®), Certified Business Analysis Professional (CBAP®) and Project Management Professional (PMP®) designations and is a Certified ScrumMaster® (CSM) and Agile Coach.

Carole Guglielmino - Agile Coach and Scrum Master

Carole Guglielmino is a versatile technology professional with experiences in software development and project management in multiple industries including healthcare, media, market research, financials, scientific, and industrial organizations. Over the last decade Carole began working in Agile and found a new passion and has been delivering the message ever since.


Carole challenges herself to bring creative and engaging ways to motivate teams. Along with participating in Agile Coaching circles, her certifications include Certified Scrum Master, Project Management Professional and Agile Coaching Certificate (ICP-AC).

John Williams, Agile Coach/Trainer and SAFe Program Consultant

John Williams is an Enterprise Agile/Scrum Coach, Certified ScrumMaster (CSM), and Certified Scaled Agile Framework (SAFe) Program Consultant (SPC), and has been coaching Agile for over 9 years.  I have over 15 years’ experience in Web/Internet development, training and project management, with a focus on the UX/UI, Digital, Mobile, Cloud, Social Media and Web Projects and more recently Agile/Scrum Training and Coaching.



Some of his specialties include:  

  • User and Creative Experience Team Management (UX/CXT)
  • Team and Executive Level Agile Coaching
  • Agile Coaching in IT AND Non-IT Areas and companies (Sales, Marketing, Finance, CxO)
  • Web Content and Interfaces
  • Process Flow and Approval Management Designs
  • Strategic Planning
  • Program and Policy Management
  • Cross Functional Process Re-engineering
  • Change Management and Enablement


Some of his top projects include:

  • Coca Cola Enterprises – CCE – SAP UK implementation.
  • Cisco Video Technologies to implement and rollout set-top box and companion device programming for clients around the world. He also trained and coached Cisco customers in agile and business values.
  • CapitalOne – SAFe coaching and training. 
  • Aetna Insurance to implement Agile for new health care practices and the Affordable Care Act.
  • Lowes on their MyLowes initiative and redesigned web portal allowing customers to track, measure, and record various home records and home improvement projects.
  • Turner Broadcasting on their first March Madness on Demand event in 2011. Broadcasting multiple NCAA (National Collegiate Association of America) sporting events (Basketball, baseball, soccer, etc.) during March over TV, Cable, and hand held devices. That event was part of the $11 billion contract over a 10 year period
  • Disney on their Agile transformation and implementation for their website identifying the new Smart-band and RFID project for Disney World in Orlando.
  • Working at IBM on the 1998 Superbowl,com project which was the world’s first Internet multi-casting event, TV, Radio, Cable and Internet.

Nirmaljeet Malhotra, Agile Coach and Trainer

Nirmaljeet Malhotra has over 15 years of experience in the IT industry including 7 years in Enterprise Agile coaching and training. During the last 7 year, he has played multiple roles including that of a Scrum Master, Product Owner, Enterprise Agile Coach and trainer. In his current role as a Principal and Executive Agile Coach at Improving Enterprises, he is presently helping with a large scale agile adoption and transformation for Dell.  As an agile evangelist, Nirmal has spent time with multiple large organization in US, Europe, India and Middle East in helping clients transform to the agile way of working (Scrum, XP, Scrumban, Kanban). Major companies that he has been engaged with include Rackspace, TomTom, CapitalOne, FedEx, Citi and JPMorganChase.


He has been a speaker at multiple gatherings in India and US with his recent talk at the Agile city limits conference at the Dell headquarters in Austin. He continues to speak on topics of common interest for agile teams through brown bag sessions, workshops and his blog.

Nirmal is a firm believer in agile values and principles but at the same time he is not a purest. He understands the need to stay flexible is key to the success of agile as every business, company and projects are unique in many ways. His focus is to make tomorrow a little better than today for project teams which is in line with the idea of continuous improvement.


He has a Master’s Degree in Computer Science and holds many industry certifications including CSP (Certified Scrum Professional), PSM (Professional Scrum Master), CSPO (Certified Scrum Product Owner), CSM (Certified Scrum Master), ICACP (ICAgile Certified Professional – Agile Coaching) and PMP (Project Management Professional). You can learn more about Nirmal on linkedin.

Rick Waters, Agile Coach and Trainer

Rick is an experienced Agile Coach and Trainer with more than 17 years of technical software development, and software quality assurance, experience in industries such as 3D mechanical and architectural modeling, ERP and CRM solutions, energy distribution, securities trading, geographic mapping technologies, credit services, construction and insurance. Many of the projects he worked on were run using several XP practices, or elements of Scrum, and almost always incorporated several Agile Principles.


Rick has worked with clients at many levels, to train and coach on Agile practices, assess teams for existing Agile maturity, and to train and mentor future Agile leaders. Rick focuses his efforts on Scrum, Kanban, and XP teams - assisting with their adoption of Agile processes, engineering practices, team communication skills and dynamics, and professional development of ScrumMasters and Product Owners.


Rick is a firm believer that Agile teams naturally evolve, but that evolution frequently deserves mentorship or guidance. Rick stresses the value of Inspect & Adapt exercises, and that Continual Improvement practices will aid in creating the future of Agile software development.


Certifications: Certified Scrum Professional (CSP), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Agile Certified Practitioner (PMI-ACP), Certified Agile Tester (CAT)

Kai Phapakdy - Agile Coach/Trainer and SAFe Program Consultant

Kai Phapakdy has over 17 years of experience in Information Technology, in which the last 6 years have been primarily focused on Enterprise Agile Coaching and Training. During the 17 years, she has served as an Enterprise Agile Coach/Mentor/Trainer (Scrum, Scrumban, XP, Kanban), Scrum Master, Agile Test Coach, Agile Test Competency Lead, Lead Agile BA, Agile QA Manager, and Agile QA Engineer in diverse technology projects for clients throughout the US, UK, and Australia.


Kai has helped organizations across several industries/domains, namely, telecommunications, healthcare, insurance, pharmaceutical, mining, travel, speech analytics, finance, and infrastructure to successfully implement Agile by customizing/tailoring it to best meet their individual needs. Kai takes a practical approach, which includes both technical and soft skills, to her coaching practice given her experience as a former member of Agile teams in the past. Because of this holistic approach her clients fully benefit from having a coach and mentor who has experienced the challenges, pains, and success of an Agile transformation.


As part of her coaching/mentoring activities, Kai has given several brown bags, workshops, and clinics to teams regarding user story writing, acceptance criteria writing, ATDD (acceptance test driven development), product backlog grooming best practices, estimation planning, capacity and velocity planning, retrospective, and others. Kai has held sessions with team members to help them better understand their roles and responsibilities, which includes testers, developers, iteration manager/scrum masters, product owners, business analysts. In addition, she has also helped assess and customized Agile tools as well as train management and team members on efficient usage as they pertain to their individual role(s) and team. All of above activities are to help ensure team members have the confidence in executing and delivering highest quality work in a timely manner within an Agile team environment.


Kai is a registered Certified Scrum Professional (CSP) and Certified Scrum Master (CSM) through Scrum Alliance and a registered SAFe Program Consultant (SPC) through Scaled Agile, Inc.

Deepak Bhaskaran - Scrum Master and Agile Coach

When not Globetrekking on the deserts of Egypt or the picture-perfect Kiwi beaches, Deepak is passionate about building high performance agile teams for Fortune 500 companies. With 9+ years  of technology experiences, namely in IT Program Mgmt., IT Outsourcing and Consulting, he has been associated with Microsoft, Hewlett Packard, NBC Universal, ABC and Omnicom Group.



Some of Deepak's global projects include:


  • Global rollout of a production bid management system across 1500 locations for one of the “Big Four” Marketing & Ad agencies
  • Scrum based delivery of a Next-Gen Linear TV Automation and Scheduling Systems for America's leading commercial Broadcast Network
  • Digital Sales Intelligence Platform which consolidates multiple Sales and Traffic systems for an American Media & Entertainment company
  • Metadata tools assessment for a leading UK based public Broadcaster
  • Portfolio Analysis across multiple linear/digital scheduling solutions for a leader US based Provider


The principles of continuous communication, measurement and improvement which are the fundamentals of Agile influence not only his roles as a Scrum Coach, Scrum Master, and Program manager but also the outlook towards life.



  • PMP® (Project Management Professional) – Project Management Institute®
  • (PMI-ACP)® (PMI Agile Certified Practitioner) – Project Management Institute®
  • CSM® (Certified ScrumMaster) – ScrumAlliance®
  • ITIL® 2011 Foundation – Exin
  • PMI Accredited Trainer – PMP®, (PMI-ACP)®
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